Returns Center

EXCHANGE AND RETURN POLICY

BOSSA values the quality and satisfaction of its customers. If you need to request an exchange or return, please follow the guidelines below to ensure a simple and efficient process.

1. Deadline for Exchange or Return

• Customers have up to 15 calendar days from the date of receiving the product to request an exchange or return.

2. Conditions for Exchange or Return

• Items must be unused, in perfect condition, in the original packaging, and accompanied by all received items (such as tags, certificates, and gifts).
• We do not accept exchanges or returns for items that show signs of wear, have damage caused by improper use or contact with chemicals, have been altered, or personalized. After product evaluation, a store credit will be provided. BOSSA does not cover damages caused by improper use, drops, impacts, or contact with chemical substances.

3. How to Request an Exchange or Return

• Send an email to [email protected] with your order number, reason for exchange/return, and photos of the product.
• The invoice is required for processing.

Our team will respond within 3 business days with instructions for returning the item.
The shipping cost for returns or exchanges is the responsibility of the customer.

4. Refund or Store Credit Options

• For returns within 15 calendar days, the refund will be issued using the original payment method.
• For exchanges, customers will receive store credit to purchase a new product.

5. Manufacturing Defects

• If the item has a manufacturing defect, we will conduct an evaluation, and if the defect is confirmed, the customer may request an exchange for a new piece at no additional cost or a full refund.

Exchanges or refunds do not apply to defects caused by misuse, improper storage, or lack of recommended care.

6. Sale Items

• We do not offer exchanges for products purchased on sale.

7. Warranty for 925 Sterling Silver Pieces

● Pieces have a 6-month warranty.

● Customers receive free technical assistance within

7 days of purchase. After this period, the shipping cost for returns and reshipping will be the customer’s responsibility. BOSSA is committed to providing an exceptional shopping experience. If you have any questions or need support, please contact our customer service team. Support Email: [email protected] Customer Service Hours: Monday to Friday, 9 AM to 6 PM (local time)